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FAQ User Generaly Asked

Yes, we do. We offer special group discounts for large families, school groups, and corporate tours. The final pricing depends on group size, travel dates, and customization requirements.
Yes. All required forest permits and entry fees are included in our tour packages. We take care of the complete paperwork so our guests can travel worry-free.
For Indian travellers, a valid government-issued photo ID such as Aadhaar Card, Voter ID, Driving License, or Passport is required for booking and forest permit processing.
For foreign travellers, a valid Passport and Visa are mandatory. In some cases, additional details may be required as per Forest Department or local authority guidelines. Our team provides full assistance to ensure all documents are submitted correctly and on time.
Yes. A small advance payment is required to confirm your booking and reserve permits, boats, and accommodations. The remaining amount can be paid as per our agreed terms.
We maintain a transparent cancellation and refund policy. Refund eligibility depends on how early the cancellation is made. Full details are available on website.
Absolutely. Our tours are perfect for first-time visitors, as we provide guided support, safe transport, comfortable stays, and complete assistance throughout the journey.
Yes. We offer private boat and VIP tour options for couples, families, and premium travelers who prefer privacy and personalized service.
Yes. We provide vegetarian meals and can arrange special dietary food on prior request. Guest comfort and food hygiene are always our priority.
Yes, photography and videography are allowed in most areas. However, certain forest zones may have restrictions as per forest department rules.
Mobile network availability is limited and intermittent in the Sundarbans due to its remote forest location. We recommend enjoying the natural experience without relying on internet connectivity.
Yes. As a responsible tour operator, we strictly follow eco-friendly tourism practices, respect wildlife rules, and encourage guests to protect nature during the tour.
Yes. We offer pickup and drop services from Kolkata, Canning, Godkhali, and nearby locations, including hotels and railway stations, depending on the package selected.
Travel insurance is not included by default, but we can guide guests on arranging insurance separately if required.
Guest safety comes first. In case of bad weather or government restrictions, we reschedule or adjust the tour plan as per official guidelines and safety considerations.
Guest safety comes first. In case of bad weather or government restrictions, we reschedule or adjust the tour plan as per official guidelines and safety considerations.
Yes, they can. We recommend informing us in advance about any medical conditions so we can provide proper assistance and plan the tour comfortably.
Yes. Once your booking is confirmed, boat safaris and jungle permits are secured in advance as per availability and forest department regulations.